Returns Policy

At Beora London, we take great care in creating and packaging our products to ensure they arrive in perfect condition. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 14 days of receiving your order for a refund or exchange.

To be eligible for a return, products must:

• Be unused and in their original condition.
• Be returned in their original packaging.
• Be accompanied by proof of purchase.

For hygiene and quality assurance reasons, we cannot accept returns of products that have been used, burned, or damaged after delivery.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at  info@beoralondon.co.uk with:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged or faulty item and packaging.

Once reviewed, we will arrange a replacement, refund, or suitable resolution.

How to Return an Item

To initiate a return, please contact us at info@beoralondon.co.uk with your order number and reason for return. We will provide instructions on how to return your item.

Items returned without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.

We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Contact Us

If you have any questions regarding your order or our returns policy, please contact us at Beora London
Email: info@beoralondon.co.uk